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Initial Disclosure Document – Carnoisseur Leasing

 

About Us 

We are Maxi-Lease Limited trading as Carnoisseur Leasing and our registered office is 5a Brittany Court, High Street South, Dunstable, Bedfordshire, LU6 3HR.
We are authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 730409 which can be verified by viewing the Financial Services Register at www.fca.org.uk. We are a leasing broker member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct. Our membership number is 2046.

Our Services

We offer our services to you which include:
Arranging finance with a funder for you after you have agreed the cost and funders charges (or the basis of such costs if they cannot be determined in advance)
Preparing and witnessing appropriate loan documentation on behalf of the funder
Comparison of costs of general motor insurance products in the UK
Comparisons will be of a representative sample of mainstream insurance providers
We do not give advice or personal recommendations, but will establish your eligibility for the results of search of product providers and ask you to confirm which you feel is suitable for you
We are not linked to any of our lending panel members.
We recognise it is important for customers to be able to shop around for credit and alternative sources of credit.
With regard to insurance, we would like to make you aware that it is not compulsory to buy it through Maxi-Lease Ltd and that you can find it elsewhere.
Some of the services that we provide are not regulated by the Financial Conduct Authority. You will be advised in advance of any such proposal or service.

Data Protection

We are registered under the Data Protection Regulations and abide by the requirements of the Regulations. The information we receive from you is used to provide quotations and arrange finance with a funder. You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.

Charges for our services

We may charge an arrangement fee of £150 + VAT for our Brokering Services; any applicable fee will be clearly outlined within our quotation. Payment can be made by Debit or Credit Card (incurs a 2% Credit Card Charge) or by Direct Bank Transfer.

Order Cancellation

If you cancel your order we will charge a cancellation fee as set out in our Terms and Conditions of £358.33 + VAT for services already provided. You will receive notice in writing of the charge within 48 hours of cancellation. Our invoice must be paid by Debit or Credit Card (incurs a 2% Credit Card Charge) or by Direct Bank Transfer within 7 days of the date of the invoice.

Complaints

Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.

We will endeavour to resolve any complaint as quickly as possible and it may be possible to resolve any minor issue informally by initially contacting your Account Manager.

A complaint may be made to any member of staff of Maxi-Lease Ltd who will record the following details on our Customer Complaint Record:

Name, Address, Telephone No. and Email Address (if appropriate)  of the complainant
Date of complaint
Details of the complaint

You may notify us of your complaint by phone, by email or by writing to us: Maxi-Lease Ltd, 5a Brittany Court, High Street South, Dunstable, Bedfordshire, LU6 3HR. Telephone 01582 690262