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Carnoisseur® Car & Van Leasing™
© Maxi-Lease Ltd 2021
Data Protection & Data Security Policy
This policy details how Maxi-Lease Limited (the Firm) will manage data protection and data security and ensure a consistency of approach within the Firm and adherence to the Data Protection Act 2018 (DPA). The Firm recognises that failure to protect personal data poses a risk to employees and clients and to the reputation and good standing of the company, as well as the risk of incurring financial penalties.
Data Protection is regulated and enforced in the UK by the Information Commissioners Office (ICO) (https://ico.org.uk/).
The Firm is authorised by the Financial Conduct Authority (FCA) and complying with some of the FCA rules requires the Firm to process personal data.
While the ICO will regulate data protection, the FCA will also consider compliance with these regulations under their rules, in particular the Senior Management Arrangements, Systems and Controls standards in the FCA handbook (https://www.handbook.fca.org.uk/handbook).
2 Review of Policy
This policy will be reviewed by the Management Body on an ongoing basis in line with any regulatory changes but at least once a year.
3.1 The Management Body
The Management Body are responsible for the compliance with data protection and ensuring that the Firm is able to produce evidence to demonstrate the steps that it has taken to comply.
3.2 Employee Responsibilities
All employees, volunteers, and business associates, such as Appointed Representatives, are required to read, understand and accept any policies and procedures that relate to the personal data they may handle in the course of their work.
All employees who deal with personal information are required to handle that information confidentially and sensitively. Employees who undertake to process personal data supplied by the Firm must do so only in accordance with the Firm’s instructions.
Employee obligations in respect of the Data Protection Act form part of their contract of employment.
4.1 Personal data
Personal data is any information relating to an, directly or indirectly, identified, or identifiable natural person (also known as a data subject).
4.2 Special category data /Sensitive personal data
Special category or sensitive personal data refers to data relating to racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, health, sexual life, sexual orientation, genetic data, or biometric data.
4.3 Data controller
A controller determines the purpose of processing, that is when, why and how to process personal data. The Firm is the controller of all personal data relating to its employees, clients, and others whose personal data is used in its business for its commercial purposes.
4.4 Data processor
A processor is responsible for processing personal data on behalf of a data controller and should act only on the controller’s instructions. Processing is any activity that involves the use of personal data such as obtaining, recording, holding, amending, using, transferring, erasing, or disclosing it.
The Firm is a processor of personal data and also employs other firms to process certain personal data.
5 The Data Protection Principles
The DPA sets out 6 principles which define the obligations of the Firm as a processor of personal data. These principles are as follows: -
a) Personal data shall be processed lawfully, fairly and in a transparent manner
b) Personal data shall be collected for specified, explicit and legitimate purposes and shall not be further processed in any manner incompatible with those purposes
c) Personal data shall be adequate, relevant, and limited to what is necessary for the purpose for which they are processed
d) Personal data shall be accurate and, where necessary, kept up to date
e) Personal data shall be kept in a form which permits identification of the data subjects for no longer than necessary for the purposes for which the personal data are processed
f) Personal data shall be processed in a manner that ensures the security of personal data
The DPA states that the Firm shall be responsible for, and be able to demonstrate compliance with, these principles.
5.1 Lawful basis for processing
The Firm will ensure that it has a lawful basis to process personal data. The Firm will ensure that the processing is necessary for its purpose of processing and that there is no other reasonable way to achieve that purpose.
The Firm will determine and document the lawful basis before beginning processing. There may be more than one lawful basis that applies to the processing and, if this is the case, the Firm will document it. The Firm will ensure that it can justify its reasoning for the lawful basis chosen.
The six lawful bases for processing personal data are:
1) Consent – the data subject has given clear consent for the Firm to process their personal data for a specific purpose
2) Contract – the processing is necessary for a contract the Firm has with the data subject or because they have requested that the Firm take specific steps before entering into a contract
3) Legal obligation – the processing is necessary for the Firm to comply with the law
4) Vital interests – the processing is necessary to protect someone’s life
5) Public task – the processing is necessary for the Firm to perform a task in the public interest
6) Legitimate interests – the processing is necessary for the Firm’s (or a third party’s) legitimate interests unless there is good reason to protect the individual’s personal data which overrides those legitimate interests
When choosing the lawful basis for processing, the Firm will consider what it is trying to achieve, can it reasonably be achieved in another way and whether it has a choice to process the data.
The Firm has reviewed its lawful bases for processing in the light of GDPR and updated them where necessary.
If there is a change in circumstances or a new purpose for processing the data, then the Firm will review the lawful basis and make any changes ensuring that the data subjects are informed and the change documented.
When requesting consent, the Firm will:
- Make the request for consent prominent and separate from its terms and conditions
- Ask people to positively opt-in
- Not use pre-ticked boxes or other types of default consent
- Use clear, plain language that is easy to understand
- Specify why it wants the data and what it will do with it
- Give individual options to consent to different purposes and types of processing
- Name the Firm and any other third parties who will be relying on consent
- Tell people that they can withdraw consent at any time
- Ensure that people can refuse consent without detriment
- Not make consent a precondition of a service
The Firm will record when, how and from whom it obtained consent and what they were told at the time of consent.
The Firm has reviewed its existing consents in light of GDPR and obtained fresh consent where necessary.
When using contract as the lawful basis for processing personal data, the Firm will ensure that the processing is necessary to deliver its side of the contract and that it could not reasonably do what was required without processing the personal data.
5.1.3 Legal obligation
When using legal obligation as the lawful basis for processing personal data, the Firm will ensure that the processing is necessary to comply with a law or statutory obligation and that it could not reasonably do what was required without processing the personal data. The Firm will identify the specific legal provision or appropriate source of advice that sets out its obligation.
5.1.4 Vital interests
The Firm is unlikely to use vital interests as a lawful basis for processing personal data.
When using vital interests as the lawful basis for processing personal data, the Firm will ensure that the processing is necessary to protect someone’s life and that it could not reasonably do what was required without processing the personal data. The Firm will not use vital interests as the lawful basis if the data subject is capable of giving their consent.
5.1.5 Public task
The Firm will not use public task as a lawful basis for processing personal data.
5.1.6 Legitimate interests
The Firm is aware that when it uses legitimate interests as the lawful basis for processing personal data that it takes on extra responsibility for protecting the people’s rights and interests.
The Firm will avoid using legitimate interests as the lawful basis where individuals would not reasonably expect the processing or where their interests are likely to override the Firm’s legitimate interests.
The Firm will use a legitimate interest’s assessment (LIA) to check whether it is appropriate to rely on legitimate interests as the lawful basis for processing personal data and will record this and the outcome to demonstrate compliance with accountability obligations. The LIA consists of 3 parts:
1) Purpose test – is the Firm pursuing a legitimate interest?
2) Necessity test – is the processing necessary for that purpose?
3) Balancing test – do the individual’s interests override the legitimate interest?
Considerations for these 3 tests are listed in Annex 1 – Legitimate Interests Assessments. If the LIA identifies significant risks, then the Firm will consider performing a Data Protection Impact Assessment (DPIA) to assess the risks and potential mitigation in more detail.
When the Firm uses legitimate interests as the lawful basis, the individual’s right to data portability does not apply.
5.1.7 Special category data/sensitive personal data
The Firm will ensure that it meets at least one of the following conditions before processing special category data:
a) The data subject has given explicit consent to the processing of those personal data for a specified purpose
b) The processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the data controller or of the data subject in the field of employment and social security and social protection law
c) The processing is necessary to protect the vital interests of the data subject or another person where the data subject is incapable of giving consent
d) The processing is carried out in the course of its legitimate activities with appropriate safeguards by a body, with a political, philosophical, religious or trade union aim, on condition that the processing relates solely to the members, or former members, of the body or to persons who have regular contact with it in connection with its purposes and that the personal data are not disclosed outside that body without the consent of the data subjects
e) The processing relates to personal data which is clearly made public by the data subject
f) The processing is necessary for legal claims or courts acting in their judicial capacity
g) The processing is necessary for reasons of substantial public interest and is proportionate to the aim pursued, respectful of the right to data protection and provides measures to safeguard the fundamental rights and the interests of the data subject
h) The processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services
i) The processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices which provides measures to safeguard the rights and freedoms of the data subject
j) The processing is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes which are proportionate to the aim pursued, respectful of the right to data protection and provides for measures to safeguard the fundamental rights and the interests of the data subject
The Firm will record any special category conditions that are applicable to the personal data it is processing.
5.1.8 Criminal offence data
Personal data on criminal convictions or offences can only be processed if the Firm has an official authority to do so, is processing the data in an official capacity or meets one of the specific conditions in Schedule 1 of the Data Protection Act 2018, which includes; preventing or detecting unlawful acts, protecting the public against dishonesty, regulatory requirements relating to unlawful acts and dishonesty, preventing fraud, suspicion of terrorist financing and money laundering and legal claims . The Firm has no official authority to process criminal offence data but does meet one or more of the specific conditions in Schedule 1 for the criminal offence data that it may process.
6 Rights of the individual/data subject
The Firm recognises that the data subjects/individuals have the following rights:
1) The right to be informed
2) The right of access
3) The right of rectification
4) The right to erasure
5) The right to restrict processing
6) The right to data portability
7) The right to object
8) Rights in relation to automated decision making and profiling
6.1 Right to be informed
The Firm will provide individuals with the following privacy information:
- The name and contact details of the Firm
- The name and contact details of the Firm’s representative
- The purposes of the processing
- The lawful basis for the processing
- The legitimate interests for the processing (if applicable)
- The categories of personal data obtained (if the data is obtained from a third party)
- The recipients or categories of recipient of the personal data
- The details of any transfers of the personal data to any third countries or international organisations
- The retention periods of personal data
- The rights available to individuals in respect of the processing
- The right to withdraw consent (if applicable)
- The right to lodge a complaint with the ICO
- The source of personal data (if the data is obtained from a third party)
- The details of whether individuals are under a statutory or contractual obligation to provide the personal data (Note: this is not required when the personal data is obtained from sources other than the data subject)
- The details of any automated decision-making, including profiling (if applicable)
The Firm will provide this information to individuals at the time they collect the data from them. If the data is obtained from another source, then the Firm will provide this information within a reasonable time and no later than a month after receiving the data. If the Firm is planning to communicate with the individual, it will provide the privacy information when it communicates for the first time. If the Firm is disclosing the information to a third party, the Firm will provide the individual with the privacy information at the latest when the data is disclosed.
The Firm will regularly review and update its privacy information. Any new uses of personal data will be brought to the data subject’s attention before the new processing starts.
6.2 Right of access
The Firm recognises that individuals have the right to obtain confirmation that their data is being processed, access to their personal data and the information provided in the privacy information.
The Firm will provide this information free of charge. The Firm may charge a fee, based on the administrative costs of processing the request, for requests for further copies of the same information.
Where an individual makes a request for a copy of their information, this should be managed by the Compliance Officer.
6.3 Right to rectification
The Firm will respond to any request for rectification of inaccurate or incomplete data within one month, or within three months if the request is complex. If the personal data has been disclosed to third parties, the Firm will inform them of the rectification.
6.4 Right to erasure
The Firm recognises that individuals have the right erasure in certain circumstances, and will erase the data without undue delay, contacting any third parties, to whom the data has been passed, to inform them to erase the data.
The circumstances in which the right to erasure exists are as follows:
- Where personal data is no longer necessary for the purpose for which it was originally collected or processed
- The data subject withdraws their consent
- When the individual objects to the processing and there is no overriding legitimate reason for continuing the processing
- The personal data was unlawfully processed
- The personal data has to be erased to comply with a legal obligation
The Firm can refuse the request for erasure for the following reasons:
- To exercise the right of freedom and information
- To comply with a legal obligation for the performance of a public interest task or exercise of official authority
- For public health purposes in the public interest
- For archiving purposes in the public interest, scientific or historical research or statistical purposes
- For the exercise or defence of legal claims
6.5 Right to restrict processing
The Firm will restrict the processing of personal data on request from an individual where one of the following applies:
- Where an individual contests the accuracy of the personal data, the processing will be restricted until the accuracy of the data has been verified or corrected
- Where an individual objects to the processing (where it was necessary for performance of a public interest task or legitimate interests) and the Firm is considering whether the Firm’s legitimate grounds override those of the individual
- When the processing was unlawful, and the individual opposes erasure and request restriction instead
- If the Firm no longer needs the personal data but the individual needs it for a legal claim
When the processing has been restricted, the Firm will, except for the storage of the data, only process the data with the individual’s consent. The Firm will inform individuals before a restriction on processing is lifted.
6.6 Right to data portability
Where individuals have provided personal data to the Firm based on consent or for the performance of a contract and the processing is carried out by automated means, the individual has the right to data portability. The Firm will provide the personal data, without undue delay and within one month, in a structured, commonly used, and machine-readable form. The Firm will provide this information free of charge.
6.7 Right to object
The Firm recognises that individuals have the right to object to direct marketing (including profiling), processing for the purposes of scientific or historical research and statistics and processing based on legitimate interests or the performance of a task in the public interest or exercise of official authority.
If an objection is received, the Firm will no longer process the personal data unless it can demonstrate compelling legitimate grounds for the processing which overrides the interests, rights and freedoms of the individual or the processing is for the exercise or defence of a legal claim. For direct marketing, the Firm will stop the processing as soon as the objection is received.
The Firm will inform individuals of their right to object at the point of first communication and in the privacy notice.
6.8 Rights related to automated decision making (including profiling)
The Firm does not carry out automated individual decision-making or profiling.
7 Accountability and Governance
7.1 Contracts with processors
The Firm will ensure that it has written contracts in place with any data processors. The Firm will only appoint data processors that can provide sufficient guarantees that they can meet the DPA requirements and that the rights of the individuals will be protected.
The contracts will include the following information:
- The subject matter and the duration of the processing
- The nature and purpose of the processing
- The type of personal data and categories of the data subjects
- The obligations and rights of the Firm
The contract will include the following terms:
- The processor must only act on written instructions from the Firm
- The processor must ensure that the people processing the data are subject to a duty of confidence
- The processor must take appropriate measures to ensure the security of processing
- The processor must only engage a sub-processor with the prior consent of the Firm
- The processor must assist the Firm in providing subject access and allowing individuals to exercise their rights
- The processor must assist the Firm in meeting its obligations in relation to the security of processing, notification of personal breaches and Data Protection Impact Assessments (DPIAs)
- The processor must delete or return all personal data to the Firm as requested at the end of the contract
- The processor must submit to audits and inspections and provide the Firm with any information it needs to meet its obligations
- The contract does not relieve the processor of its own responsibilities under GDPR
7.2 Documentation/Record keeping
The Firm will document the following information:
- The name and contact details of the Firm
- The purposes of its processing
- A description of the categories of individuals and categories of personal data
- The categories of recipients of personal data
- Details of transfers and mechanisms of transfer to third countries
- Retention schedules
- A description of its technical and organisational security measures
As part of the processing activities, the Firm will also document:
- The lawful basis for processing
- The legitimate interests for processing
- Individuals’ rights
- The existence of automated decision-making (including profiling)
- The source of personal data
- Records of consent
- Contract between the Firm and any processors
- The location of personal data
- DPIA reports
- Records of personal data breaches
- Information required for processing of special category data or criminal conviction and offence data
7.3 Employee Training
Employees will be trained on their data protection and security responsibilities at induction and given the necessary ongoing training to perform their roles in line with the Firm’s policy and the data protection law.
7.4 Data protection impact assessments (DPIA)
The Firm will use DPIAs to help it identify the most effective way to comply with its obligations and meet individuals’ expectations of privacy.
The Firm will use DPIAs when using new technologies and when the processing is likely to result in a high risk to the rights and freedoms of individuals.
8 Data Security
The Firm will ensure that any personal data held will be processed in a manner that ensures its security. It will ensure that its systems and processes include protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
The Firm will regularly review its procedures for ensuring that personal data held remains accurate and consistent. It will, in particular, ensure that:
- Its IT systems are designed, where possible, to encourage and facilitate the entry of accurate data
- Data on any individual will be held in as few places as necessary, and all employee and volunteers will be discouraged from establishing unnecessary additional data sets
- Effective procedures will be in place so that all relevant systems are updated when information about any individual change
The Firm has undertaken an assessment of its information risk to determine an appropriate level of security, reviewing the data held and how it is used as well as how the damage or distress it would cause if the data was compromised.
The Firm has considered confidentiality, integrity and availability when implementing its data security measures ensuring that:
- The data can be accessed, altered, and deleted only by persons the Firm has authorised to do so
- The data held is accurate and complete for the purposes for which the Firm is processing it
- The data remains accessible and usable, so it can be recoverable in the event of accidental loss, alterations, or destruction
The Firm’s security measures take into account both physical and cybersecurity, including the following:
- The protection of the Firm premises
- How access to the premises is controlled and how visitors are supervised
- How paper or electronic waste is disposed of
- How IT equipment is kept secure
- The security of the network and information systems
- The security of the data within the systems
- The security of the website
The Firm will also ensure the resilience of its systems and services, to enable the systems to continue operating under adverse conditions and the ability to restore the systems to an effective state within a timely manner.
The Firm will carry out periodic checks to ensure that its security measures remain appropriate and up to date.
9 International transfers
The Firm will only transfer personal data to third countries where the receiving organisations have provided adequate safeguards. Individuals’ rights must be enforceable.
Data Transfers from the Firm to EEA are not restricted. Transfers from the Firm to countries outside of EEA will be subject to the Firm obtaining adequate safeguards.
Adequate safeguards may be provided by:
- A legally binding agreement between public authorities or bodies
- Binding corporate rules (agreements governing transfers made between organisations within in a corporate group)
- Standard data protection clauses in the form of template transfer clauses adopted by the Commission
- Standard data protection clauses in the form of template transfer clauses adopted by a supervisory authority and approved by the Commission
- Compliance with an approved code of conduct approved by a supervisory authority
- Certification under an approved certification mechanism as provided for in the GDPR
- Contractual clauses agreed authorised by the competent supervisory authority
- Provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority
In the absence of an adequacy decision, personal data can be transferred outside the EU where one or more of the following conditions are met:
- It is made with the individual’s informed consent
- It is necessary for the performance of a contract between the individual and the organisation or for pre-contractual steps taken at the individual’s request
- It is necessary for the performance of a contract made in the interests of the individual between the Firm and another person
- It is necessary for important reasons of public interest
- It is necessary for the establishment, exercise, or defence of legal claims
- It is necessary to protect the vital interests of the data subject or other persons, where the data subject is physically or legally incapable of giving consent
- It is made from a register which under UK or EU law is intended to provide information to the public (and which is open to consultation by either the public in general or those able to show a legitimate interest in inspecting the register)
Transfers from the EEA to the Firm will need to comply with EU GDPR transfer restrictions. Transfers from outside the EEA to the Firm will need to comply with the laws of the sender’s jurisdiction. The Firm will handle such data in line with UK data protection legislation.
10 Cooperation with the ICO
The Firm will cooperate with the ICO when requested.
11 Personal data breaches
A personal data breach can be defined as a security incident that has affected the confidentiality, integrity, or availability of personal data.
If a security incident occurs, the Firm will establish whether a personal data breach has occurred and if so, establish the likelihood and severity of the resulting risk to people’s rights and freedoms.
The Firm will investigate the cause of the breach and determine what steps are required to correct it and prevent a recurrence.
11.1 Notification to the ICO
Where a personal data breach occurs and it has been established that there is a likely risk to people’s rights and freedoms, the Firm will notify the ICO as soon as possible and within 72 hours of becoming aware of it. If the Firm takes longer than 72 hours to notify the ICO, it will provide the ICO with reasons for the delay.
The notification to the ICO will include:
- A description of the nature of the breach including the categories and approximate numbers of individuals concerned and the personal data records concerned
- The name and contact details of the point of contact within the Firm
- A description of the likely consequences of the breach
- A description of the measures taken to deal with the breach and measures taken to mitigate any possible adverse effects
The information may be provided to the ICO in phases as soon as possible if it is not all available within 72 hours. In these cases, the Firm will explain the delay to the ICO and advise when it expects to submit further information.
A failure to notify the ICO can result in a significant fine.
11.2 Informing individuals about a breach
If a breach is likely to result in a high risk to the rights and freedoms of individuals, the Firm will inform those concerned as soon as possible.
The Firm will provide the following information to individuals when telling them about a breach:
- The name and contact details of the point of contact within the Firm
- A description of the likely consequences of the breach
- A description of measures taken to deal with the breach and mitigate any possible adverse effects
11.3 Recording breaches
The Firm will record all personal data breaches, documenting the facts of the breach, its effects and any remedial action taken. Decisions whether to report the breach to the ICO or inform individuals will also be recorded.
12 Breaches of Data Protection and Data Security Policy
Any breaches of the Data Protection and Security Policy will be recorded on the Firm’s breach log in conjunction with its Regulatory Breach Policy.