Maxi-Lease Limited is committed to protecting and respecting your privacy.
Maxi-Lease Limited and what we do
We are Maxi-Lease Limited and our registered office is The Mansion House, Wrest Park, Silsoe, Bedfordshire, MK45 4HR. Our current trading brands are Carnoisseur Leasing, Carnoisseur Insurance Solutions and Maxi-Lease Business Finance.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites, you are accepting and consenting to the practices described in this policy.
For the purpose of the European Data Protection Regulations (‘GDPR’) and the Data Protection Act 2018 (the Act) and, the data controller is Maxi-Lease Limited, The Mansion House, Wrest Park, Silsoe, Bedfordshire, MK45 4HR.
This Privacy Statement explains how we process your information and your rights under both DPA and GDPR.
Information we may collect from you and process
We may collect, store and process the following data about you in order to administer your account, and to provide the products and services that you have requested from us. It is a contractual requirement for us to process this data, and will only be used for the sole intentions that it was requested and or given.
· Information you will usually need to disclose to us
First Name(s), surname or company name (including representation as the case may be)
Address (street number, street, city, postcode)
Date of birth
Telephone and mobile number
Employment details (employer name, employer address, employment history)
Monthly income and expenditure
Bank details (account number, account holder, card details)
VAT Registration Number (if applicable)
Interests and opinions
To deliver on our Great Service Guarantee through continuous team training and development we will also record, monitor, store and use all telephone, email or electronic communications made to our trading brands.
· Information we receive from other sources
Third party Support Services, Device Data, Marketing Data, Public Data Sources
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information: To provide a quotation via our CRM System relevant to your enquiry and requested product(s). Upon your acceptance of our quotation we will require you to give us further information in order to process your chosen order including standard credit checks as agreed with you at the point of order. We will then use your information to maintain the contract as required to deliver on our “Great Service Guaranteed” via our CRM System.
Information we collect about you. We will use this information: To provide a quotation via our CRM System relevant to your enquiry and requested product(s). Upon your acceptance of our quotation we will require you to give us further information in order to process your chosen order and deliver your chosen product via our carefully chosen panel of business partners, suppliers and subcontractors. We will then use your information to maintain the contract as required to deliver on our “Great Service Guaranteed” via our CRM System.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
Maxi-Lease Ltd are committed to delivering on our Great Service Guarantee through all our trading brands, and the privacy of your data is central to achieving our success.
We will only disclose your data outside of Maxi-Lease Ltd when:
You have given us your consent to do so
You have been advised that it is necessary in order to carry out the agreements intentions
We or others need to investigate or prevent crime via fraud prevention agencies
The law permits or requires it
A regulatory or governmental body requests or requires it. We may be required to disclose it without your consent in this instance, or there is a duty to the public to reveal the data
Once you are in receipt of your contract and product we may need to share some of your personal information with other carefully selected third parties. This data processing is necessary in order to deliver to you the products and services that you have specifically chosen such as, to facilitate the delivery of your vehicle or asset, to arrange the collection or purchase of your vehicle or asset at the end of the contract, or notify you of any issue relating to the asset such as a safety recall into the dealership network. You agree that we can use or share your personal data with any of our approved suppliers in order for us to deliver our Great Service Guaranteed.
We may share your personal information with selected third parties including:
Credit reference agencies (to process your finance application)
The finance company (to generate the finance agreement)
The supplying dealer group (to order and deliver the vehicle)
Delivery agents (to deliver your vehicle sooner if required)
Claims handling and fraud prevention agencies (to prevent or investigate crime)
Insurance companies (to process insurance policies such as Fleet and Gap Insurance)
· Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you, including without limitation any data processor we engage.
· Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
· In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transfers will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site: any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Your rights under Data Protection Law
We operate under the Data Protection Act 2018 (‘DPA’) and the European General Data Protection Regulation (‘GDPR’).
The DPA and GDPR apply to ‘personal data’ we process and the data protection principles set out the main responsibilities we are responsible for.
We must ensure that personal data shall be:
a) Processed lawfully, fairly and in a transparent manner
b) Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
c) Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
d) Accurate and where necessary kept up to date
e) Kept for no longer than is necessary for the purposes for which the personal data are processed. We operate a data retention policy that ensures we meet this obligation. We only retain personal data for the purposes for which it was collected and for a reasonable period thereafter where there is a legitimate business need or legal obligation to do so. For details of our current retention policy contact our privacy officer at [email protected]
f) Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures
We ensure lawful processing of personal data by obtaining consent; or where there is a contractual obligation to do so in providing appropriate products and services; or where processing the data is necessary for the purposes of our legitimate interests in providing appropriate products and services.
In the majority of cases we process personal data based on your contract with us. In other cases, we process personal data only where there are legitimate grounds for so doing.
To meet our Data Protection obligations, we have established comprehensive and proportionate governance measures.
We ensure data protection compliance across the organisation through:
a) Implementing appropriate technical and organisational measures including internal data protection policies, staff training, internal audits of processing activities, and reviews of internal HR policies
b) Maintaining relevant documentation on processing activities
c) Implementing measures that meet the principles of data protection by design and data protection by default including data minimisation, pseudonymisation, transparency, deploying the most up-to-date data security protocols and using data protection impact assessments across our organisation and in any third party arrangements
Under the GDPR You have the following specific rights in respect of the personal data we process:
1. The right to be informed about how we use personal data - This Privacy Statement explains who we are; the purposes for which we process personal data and our legitimate interests in so doing; the categories of data we process; third party disclosures; and details of any transfers of personal data outside the UK
2. The right of access to the personal data we hold. In most cases this will be free of charge and must be provided within one month of receipt
3. The right to rectification where data is inaccurate or incomplete. In such cases we shall make any amendments or additions within one month of your request
4. The right to erasure of personal data, but only in very specific circumstances, typically where the personal data are no longer necessary in relation to the purpose for which it was originally collected or processed; or, in certain cases where we have relied on consent to process the data, when that consent is withdrawn and there is no other legitimate reason for continuing to process that data; or when the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
5. The right to restrict processing, for example while we are reviewing the accuracy or completeness of data or deciding on whether any request for erasure is valid. In such cases we shall continue to store the data, but not further process it until such time as we have resolved the issue
6. The right to data portability which, subject to a number of qualifying conditions, allows individuals to obtain and reuse their personal data for their own purposes across different services
7. The right to object in cases where processing is based on legitimate interests, where our requirement to process the data is overridden by the rights of the individual concerned; or for the purposes of direct marketing (including profiling); or for processing for purposes of scientific / historical research and statistics, unless this is for necessary for the performance of a public interest task
8. Rights in relation to automated decision making and profiling
Please contact our privacy officer at [email protected] for more information about the GDPR and your rights under Data Protection law.
If you have a complaint about data protection at Maxi-Lease Limited, please contact our privacy officer at [email protected].
Alternatively contact our supervisory authority for data protection compliance: www.ico.org.uk:
Information Commissioner’s Office
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the internet more useful by storing information about your preferences on a particular site, such as your personal preference pages.
We use the following cookies:
Visitor Tracking and Online Chat Facility
Storing options selected by the user to make the site easy to use
Policy Last updated: 5th October 2020